Refund Policy

📦 Returns

Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In the original packaging

  • Accompanied by a valid proof of purchase

Certain types of goods are non-returnable, such as:

  • Gift cards

  • Downloadable software

  • Items marked as “Final Sale”

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@ottplaycast.shop.

💸 Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

Late or missing refunds?
If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company (it may take time before officially posted)

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please reach out to us at support@ottplaycast.shop.

🚚 Return Shipping

To return your product, email us at support@ottplaycast.shop to initiate the process. We will provide the appropriate return address.

Please note:

  • You will be responsible for paying your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • If you're shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.

Need help?
Reach out to us anytime at support@ottplaycast.shop — we’re happy to assist.