Shipping policy

📦 Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed slightly. Please allow additional days in transit for delivery.

🌍 Shipping Locations

We currently ship to most countries worldwide, including:

• United States

• Canada

• United Kingdom

• EU countries

• Australia

• Middle East

If your location isn’t listed at checkout, please contact us at support@ottplaycast.shop for assistance.

🚚 Delivery Time Estimates

Note: Shipping times may vary due to customs, carrier delays, or holidays.

✈️ Shipping Carriers

We use trusted global carriers including DHL, FedEx, YunExpress, and local postal services to ensure secure delivery.

💰 Shipping Fees

Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping promotions during special events (e.g., Summer Sale).

📦 Tracking Your Order

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can track your package via the carrier’s website or by contacting us.

🛃 Customs, Duties & Taxes

All international orders may be subject to import duties and taxes, which are the responsibility of the customer. These charges vary by country and are not included in the checkout price.

❓Still Have Questions?

For any shipping-related inquiries, contact us at:
📧 support@ottplaycast.shop